Semantic Kernel ERP Workflow Assistant
- Role
- Solution architecture and workflow design
- Impact
- Human-reviewed automation for support and approval workflows
Designed a practical AI assistant concept for ERP workflows using Semantic Kernel native plugins, Azure OpenAI chat completion, and function calling. The assistant pattern focuses on support-friendly automation such as retrieving customer balances, explaining payroll exceptions, drafting approval summaries, and routing operational requests with human review before sensitive actions.